Garden City Hospital Launches Concerro to Deliver Excellence in Staffing

First in Detroit to Offer Employees Shift Flexibility and Choice Through SaaS Solution

SAN DIEGO--(BUSINESS WIRE)--San Diego-based Concerro, (formerly BidShift), the leading Software-as-a-Service (SaaS) provider of Excellence in Staffing solutions, has successfully launched its web-based service at Garden City Hospital, (GCH) Garden City, MI, combining technology and services to optimize the operational and financial management of their workforce, empower employees, and promote excellence in staffing. GCH was designated as a Thomson 100 Top Hospital in 2007, ranking in the top 100 in the nation for teaching hospitals.

“As the industry’s need for experienced healthcare professionals grow, hospitals nation-wide will continually seek innovative ways to fill the rising demand for trained staff”

GCH has implemented several of Concerro’s HealthStaff 2.0 modules, available online as a software-as-a-service (SaaS) model, to help reduce use of external contract labor, optimize use of the current workforce, improve process inefficiencies associated with managing external staffing agencies, and improve staff satisfaction.

“As the industry’s need for experienced healthcare professionals grow, hospitals nation-wide will continually seek innovative ways to fill the rising demand for trained staff,” stated Debby Williams, CNO of Garden City Hospital. “Concerro has helped us implement several solutions to help achieve our unique staffing objectives. Since implementing the modules in April, we’ve been able to fill 54% of our open shift needs without expensive contract labor, and this percentage is continually growing.”

Modules implemented include:

- ShiftSelect: Employees are able to view and request available open shifts that match their skills, experience, and lifestyle interests. ShiftSelect can be accessed online anywhere anytime, offering employees maximum flexibility and choice.

- ShiftRewards: Includes non-monetary, point-based incentive program that rewards staff with points that are earned for requesting and/or being awarded a shift. Points are accumulated and redeemed for rewards, much like airline frequent flyer or credit card point programs. Staff have the option to manage their own reward selection and fulfillment process accessing a tiered online merchandise catalog for hundreds of reward items. ShiftRewards is also being used to reward staff for their participation and completion of other hospital activities such as completing hospital surveys, or for outstanding job performance.

- VMShift: Automates rapid communication of shift requests with approximately 45 of the medical center’s external staffing agencies.

GCH will also be one of the first hospitals to implement Concerro’s new ShiftConnect later this year to provide advanced shift management and core scheduling for all shift types, including core, non-duty, on-call, and open shifts.

“Garden City Hospital’s willingness to innovate using technology to redefine excellence in staffing reflects the significance that hospitals are placing on creating an environment where nurses want to work in order to remain competitive,” stated Graham Barnes, CEO of Concerro. “As a nationally recognized hospital, the addition of Concerro to ensure staffing excellence will enhance their reputation as a leader in the healthcare industry.”

About Garden City Hospital

Located in Garden City, Michigan, Garden City Hospital provides comprehensive health care services, medical education, and health care related programs to the community at large. For more information about Garden City Hospital, please call 734-458-3300 or visit http://www.gchosp.org.

About Concerro

Concerro, formerly known as BidShift, is a SaaS (Software-as-a-Service) company that uses Web 2.0 technology to deliver software and services that achieve excellence in staffing by enabling employees to connect and collaborate, online in anyplace at anytime. Based in San Diego, Calif., Concerro helps healthcare organizations realize cost savings, recruit and retain staff, and improve patient care with data-driven decision making. The company was recently recognized by Inc. Magazine as one of the 500 most rapidly growing privately-held companies in the United States. To learn more, visit www.concerro.com.