Oblicore Announces Revolutionary ITIL Based Service Catalog Solution

CAMBRIDGE, Mass.--(BUSINESS WIRE)--Oblicore, the leading provider of ITIL based Service Level Management software, today announced the immediate availability of Guarantee™ Service Catalog Center. This solution introduces, for the first time, an ITIL based service catalog that can be leveraged, to create and manage a company’s Service Portfolio and Service Catalog, and to create contractual obligations based on this catalog.

“These initiatives are vital to understanding the services they provide, improving the warranty of these services and improving their quality.”

Guarantee™ Service Catalog Center enables companies to rapidly gather service catalog information from disparate internal sources, establish descriptive information for the service, and construct standard key performance indicators (KPI’s) to measure service performance. In addition, Guarantee™ Service Catalog Center’s contract management capabilities enable companies to leverage the service catalog to rapidly establish Operational Level Agreements (OLA’s) and Service Level Agreements (SLA’s).

“With the introduction of ITIL v3 and its focus on the service lifecycle, many organizations are starting their ITIL journey with Service Portfolio Management and Service Catalog Management,” says Reginald Lo, Vice President of Technology Solutions for Third Sky, a leading IT Service Management Consulting firm. “These initiatives are vital to understanding the services they provide, improving the warranty of these services and improving their quality.”

“With the release of Guarantee™ Service Catalog Center, Oblicore has established itself as the leader in service catalog management,” said Michael Carabetta, CEO of Oblicore. “There is clear momentum for ITIL based service portfolio initiatives in our customers and prospects. For service providers and enterprises investing in these initiatives, we offer a unique approach to the service catalog that standardizes the service catalog, connects it to the organization’s service level agreements, and, with the full version of Oblicore Guarantee, enables the organization to measure service catalog performance.”

About Oblicore

Oblicore is the leading provider of ITIL based Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates, and accelerates the monitoring, reporting, and management of all business technology service level agreements and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee™ allows organizations to understand the cost implications of service delivery agreements – in real time – for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.

Oblicore’s software solutions are leveraged by both service providers and global 1200 enterprises, such as ABN Amro, BT, Cable & Wireless, E.ON, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with business objectives. Oblicore is headquartered in Cambridge, Massachusetts, with offices across North America, Europe, and Asia Pacific. For more information, please visit http://www.oblicore.com.

Release Summary:

Oblicore announces the release of Guarantee(TM) Service Catalog Center which enables companies to create and manage an ITIL based service portfolio.

KEYWORDS: itil, service catalog, service level management