Touchstone Communications Taking Spanish to Pakistan

Texas-Based Company is Teaching Spanish to Its Employees in Pakistan

ISLAMABAD, Pakistan--(BUSINESS WIRE)--Touchstone Communications II, LLC, a Fort Worth, Texas-based business process outsourcing company, has hired Waseem Waqar as a full-time Spanish instructor for Touchstone employees in Islamabad. Waqar has been given the responsibility of teaching the Spanish language to Touchstone employees in Pakistan, where the main languages spoken are English and Urdu. “The Spanish speaking population in the U.S. is growing rapidly and companies need more Spanish speaking services,” said Tom Slone, Chairman of Touchstone Communications. “We want to be prepared to deliver these Spanish speaking services with quality.” Touchstone, which has over 600 employees in Islamabad, Pakistan, currently has 25 Spanish speaking Pakistani agents that are providing lead generation, collections and customer support services for U.S.-based companies.

“We want to be prepared to deliver these Spanish speaking services with quality.”

Spanish classes will be delivered daily for employees working on campaigns that have a need for additional Spanish speaking agents. “The people here are very smart and they really enjoy learning; our Spanish classes are currently filled to capacity,” said Waqar, who graduated from the University of Houston with a degree in languages and communication.

In addition to Spanish classes, Touchstone Communications has also partnered with the University of Pittsburgh to offer non-credit business courses to Touchstone employees via videoconference. The 12-week business course meets four hours weekly with topics ranging from ethics to leadership development. “Our employees set us apart from other call centers in Asia and around the world and that is why continuing education is such a huge part of Touchstone’s mission,” Slone said.

About Touchstone

Founded in 2003, Touchstone Communications II, LLC is based in Fort Worth, Texas and provides world-class offshore integrated customer contact solutions to the financial services and communications industry. Touchstone’s customized solutions include inbound and outbound telemarketing and true business process outsourcing (BPO) that typically enhance or replace in-house operations. Serving over 20 clients in the U.S. and U.K. Touchstone acts as a seamless extension of its clients’ operations, providing dramatic cost efficiencies and measurable quality and performance improvements. For more information about Touchstone visit our website at www.touchstonebpo.com or call 817-255-4020