The new technology interfaces with 18 major airlines. To print boarding passes, hotel guests follow the simple step-by-step instructions on the kiosk. Using the airlines' own web pages, they can check in for their flight, change seats, request upgrades and print their boarding pass at the kiosk. There is no cost to the guest for this service.
“The ability to print boarding passes provides yet another convenience to consumers who are looking to expedite the airline check-in process”
"The ability to print boarding passes provides yet another convenience to consumers who are looking to expedite the airline check-in process," said Tim Harvey, executive vice president and chief information officer. "We believe that by expanding the capabilities of our kiosks with a time-saving solution for flight check-in, guests will have more time for relaxation or other priorities."
Additional existing features of the Hilton check-in kiosks include: enabling guests to view their reservation, check-in to the hotel, obtain the room key and view pre-arrival messages. At the end of the stay, the traveler can check-out at a kiosk by reviewing their bill, confirming or changing the payment method and printing or emailing a copy of the receipt. Hotel staff is readily available to greet guests, answer questions and assist, if needed, at the kiosks. Traditional front-desk services and guest assistance will continue to be available to all customers.
"Travel is about enjoying the journey, and enabling our guests to check into their flight from our lobby kiosks will save them time that is ideally spent on more pleasurable pursuits," said Jeffrey Diskin, senior vice president - Hilton brand management.
Further committed to enhancing the experience of its commuting guests, the Hilton brand also is expanding its Food on the Fly program, currently available at Hilton O'Hare and Hilton Los Angeles Airport, which offers gourmet to-go meals in a box. The Food on the Fly service eases guests' overall travel experience at a time when most airlines no longer automatically provide a meal on flights.
The following hotels offer airline check-in in their lobby kiosks:
Hilton Alexandria -- Mark Center, Va. Hilton Suites Anaheim/Orange, Calif. Hilton Anchorage, Alaska Hilton Atlanta Airport, Ga. Hilton Austin, Texas Hilton Suites Brentwood, Tenn. Hilton Boston Back Bay, Mass. Hilton Boston Logan Airport, Mass. Hilton Burbank Airport, Calif. Hilton Chicago, Ill. Hilton Chicago O'Hare, Ill. Hilton DFW Lakes, Texas Hilton East Brunswick, N.J. Hilton Harrisburg, Pa. Hilton Hawaiian Village, Hawaii Hilton Houston Convention Center Hilton Little Rock, Ark. Hilton McLean, Va. Hilton Memphis, Tenn. Hilton Millennium, N.Y. Hilton Minneapolis, Minn. Hilton New Orleans Riverside, La. Hilton New York & Towers, N.Y. Hilton Norfolk Airport, Va. Hilton Suites Oakbrook Terrace, Ill. Hilton Oakland Airport, Calif. Hilton Omaha Convention Center, Neb. Hilton Pittsburgh, Pa. Hilton Portland, Ore. Hilton San Francisco & Towers, Calif. Hilton San Francisco Fisherman's Wharf, Calif. Hilton Vancouver, B.C. Hilton Walt Disney World Village(R), Fla. Hilton Washington & Towers, D.C. Hilton Washington Dulles, Va. Hilton Woodcliff Lakes, N.J. The Waldorf=Astoria, N.Y.
About Hilton Hotels
Hilton Hotels has been and continues to be a pioneering innovator in the full-service hospitality segment, with a name that is synonymous with excellence in hospitality and respected throughout the world. Hilton celebrates the accomplishment, enlightenment, renewal and celebration that travel enables. This commitment to personal guest achievement infuses all decisions about products, programs and amenities, and is underscored by the belief that travel can and should be transformative. Each unique Hilton Hotel was specially built to reflect the sense of place of its location and each team member chosen to reflect a commitment and support of the local culture and community. For more information, please visit www.hiltonjourneys.com.
About Hilton Hotels Corporation
Hilton Hotels Corporation (NYSE:HLT) is the leading global hospitality company, with nearly 2,700 hotels and 475,000 rooms in more than 80 countries, with 150,000 team members worldwide.
The company owns, manages or franchises some of the best known and highly regarded hotel brands including Hilton(R), Conrad(R), Doubletree(R), Embassy Suites Hotels(R), Hampton Inn(R), Hampton Inn & Suites(R), Hilton Garden Inn(R), Hilton Grand Vacations(TM), Homewood Suites by Hilton(R), Scandic and The Waldorf=Astoria Collection(TM). For more information about our company, please visit www.hiltonfamily.com.
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