Nuasis Leads VoIP Contact Center Summit at Internet Telephony Conference & Expo in Miami

--(BUSINESS WIRE)--Nuasis Corporation

    WHO:  Nuasis Corporation
 
    WHAT: Internet Telephony Conference & Expo

    WHEN: February 22 - 25, 2005

    WHERE: Hyatt Regency Hotel, Downtown Miami, Florida


Track:              IP Contact Center Summit
Session:            Choose Wisely: Migrate Your Contact Center to IP
Session Date/Time:  Tuesday, February 22, 2 - 2:45 pm, EST
Speaker:            Kevin McPartlan, vice president, business 
                    development, Nuasis

Session Summary: Companies are increasingly moving to the IP
contact center, taking advantage of the IP network and VoIP to reduce
operating costs, to improve customer service, and realize
infrastructure cost savings. When migrating to an IP contact center
system, companies must formulate a plan over a period of time that
maps to the operational needs of the contact centers. The plan must
take into account the age of existing systems and assess which sites
or functional groups will benefit most by moving to an IP solution. In
this session, attendees will learn the business reasons for moving to
an IP contact center system, the distinctions between a Pure IP
contact center system versus an IP-enabled system, and how to
formulate a migration plan that best matches the particular needs of
the company.

Track:              IP Contact Center Summit
Session:            IP Contact Center Shootout
Session Date/Time:  Tuesday, February 22, 4 - 5:45 pm, EST
Speaker:            Joe McFadden, vice president, corporate marketing 
                    and product management, Nuasis

Session Summary: Nuasis joins Cisco, Nortel and Witness Systems in
a debate-style discussion about the relative merits of their IP
Contact Center solutions and the overall state of the IP Contact
Center industry. Loosely based on Internet Telephony Conference &
EXPO's successful long-running IP PBX Shootout, this double session
promises to be a lively, engaging look at what the industry leaders
have to say about their products and their competition. This unique
opportunity enables interested parties to get live information
directly from the "horses' mouths" as attendees will be given an
opportunity to ask the panel their own insightful questions.

Track:              IP Contact Center Summit
Session:            IP and Offshoring: Options & Opportunities
Session Date/Time:  February 23, 2 - 4 pm, EST
Speaker:            Kevin McPartlan, vice president, business 
                    development, Nuasis

Session Summary: VoIP enables workers to be distributed anywhere
in the world, in effect enabling outsourcing. VoIP is also a
technology that lowers costs, making it possible to keep contact
centers here in the States. So which is it? Is IP going to save the
contact center industry or will it hasten its demise? Many companies
who choose to offshore call centers to control costs may end up
spending more to manage offshore installations while failing to win
customer satisfaction. Attendees will explore the answers to the
questions above and learn that if controlling costs is the goal, then
not every company needs to offshore their call centers. Deploying IP
may in fact be more cost effective than offshoring for some. For
others, IP offers the opportunity to implement offshoring as part of a
global customer service strategy, not just an opportunity to save
money by shipping jobs overseas.

Press and Analyst Briefings

If you are interested in scheduling a briefing at the show with Nuasis, the IP contact center company, to discuss any of the speaking topics above and/or the newest trends in IP contact centers for 2005, or if you're not able to attend the show and would like to schedule a phone briefing with Nuasis, please contact Michelle Basch at 650-318-2386 or at [e-mail].

About Nuasis Corporation

Nuasis Corporation, the IP contact center company, provides companies with enterprise software that improves customer service and reduces call center operating costs. The company's product, the NuContact Center, is leading the transformation of the customer contact center from proprietary circuit-based ACD switches to IP-based enterprise software applications for intelligently routing customer inquiries via the phone, e-mail, and Web. It competes against call center products offered by companies like Aspect Communications (Nasdaq:ASPT), Avaya (NYSE:AV) and Cisco Systems, Inc. (Nasdaq:CSCO). Headquartered in Mountain View, California, Nuasis has offices in major metropolitan areas across the United States. For more information, contact Nuasis [phone] or visit www.nuasis.com

Nuasis and NuContact Center are trademarks of Nuasis Corporation.