Research and Markets: Best Practices for B2B Portals Online: Shaking up the Online Experience for SMB Customers

DUBLIN--(BUSINESS WIRE)--Research and Markets (http://www.researchandmarkets.com/research/e40761/best_practices_for) has announced the addition of the "Best Practices for B2B Portals Online: Shaking up the Online Experience for SMB Customers" report to their offering.

“Best Practices for B2B Portals Online: Shaking up the Online Experience for SMB Customers”

This iDRD (Insight-based Data-Rich Deliverable) is part of the Online Customer Experience Model subscription. This 30-page report provides the findings of our Q1-Q4 2009 Online Experience Rankings for SMB portals. Topics of discussion include Executive Summary of Results, Rankings of the Top 10 Vendors, Key Strategies Emerging at the end of 2009, and Vendor Profiles. These rankings have been designed to provide a context to evaluate the "experience capabilities" of the top vendor websites (both Tech and non-tech vendors) with regard to Small and Mid-sized Business users. Compass Intelligence's ranking method is based on both vendor and primary research. Vendors have a possible of 240 points. Points are assigned based on our evaluation of publically available resources and tools. Based on the primary research, the number of points possible for a given feature, such as Vertical Industry content, could increase or decrease with each period. There was no change between points available between 1Q 2009 and 4Q 2009. Compass Intelligence conducts primary research with end-users twice a year. In April 2009, we surveyed 10,000+ business users and surveyed another 10,000+ in December of this year. Size of business includes Small Business (5-99 employees), Mid-Sized Business (100-999 employees).

Key Topics Covered:

Executive Summary of Results

Rankings: Top 10 Vendors

Key Strategies Emerging at the end of 2009

Vendor Profiles

Contact Information

For more information visit http://www.researchandmarkets.com/research/e40761/best_practices_for