inContact Appoints Chief Security Officer and Achieves Payment Card Industry (PCI) Certification

SALT LAKE CITY--(BUSINESS WIRE)--inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the leading provider of on-demand contact center software and agent optimization tools, today announced the appointment of Scott Welch as Chief Security Officer as well as the company’s certification as a Service Provider under the Payment Card Industry (PCI) Data Security Standard (DSS).

“Our enterprise-class security is one more benefit our customers realize through our cloud-based model, and one less thing they have to worry about on their own.”

Welch has been an important part of the inContact executive team for the past six years. In his role as Chief Operations Officer, a position he still maintains, Welch led the transformation of the company’s telecommunications network into a secure and fault tolerant environment capable of supporting inContact’s cloud-based contact center solutions. In his expanded role, Welch will also be responsible for security, risk management and business continuity planning of the inContact platform, used by hundreds of contact centers worldwide.

“These two new developments illustrate our continued commitment to providing a secure and continuously reliable contact center platform for our customers,” said Paul Jarman, inContact CEO. “Our enterprise-class security is one more benefit our customers realize through our cloud-based model, and one less thing they have to worry about on their own.”

inContact worked with third parties to achieve validation and certification for its services under the credit card industry's PCI security standard. Certification involved a complete compliance review of the 12 PCI DSS requirements, ensuring that inContact has built and maintains a secure network, protects cardholder data, maintains a vulnerability management program, implements strong access control measures, regularly monitors and tests networks, and maintains an information security policy.

The PCI DSS is a set of comprehensive requirements for enhancing payment account data security and was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc. International, to help facilitate the broad adoption of consistent data security measures on a global basis. The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures intended to help organizations proactively protect customer account data.

inContact previously attained certification as a Merchant Provider under the PCI DSS and will continue to maintain both certifications.

About inContact

inContact, Inc. (NASDAQ: SAAS) provides the market’s leading on-demand customer contact center platform, inContact, to more than 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class contact center software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit www.inContact.com.

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inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.