Enterprise Management Associates (EMA) Cites Numara Track-It! 9 as Offering Strategic Value to Smaller IT Organizations

Focus on Automation, Integration and Best Practice Support Helps SMBs to Manage Change and Systematically Address Problems and Incidents

TAMPA, Fla.--(BUSINESS WIRE)--Numara® Software, Inc., a leader in service desk management solutions for IT professionals, today announced that Enterprise Management Associates (EMA) has released a four-page impact brief focused on Numara Track-It! 9, the latest version of the company’s popular help desk solution. In the brief, EMA offers perspective on the evolution of the strong service desk market, and the current demand for solutions that move beyond basic trouble-ticketing, especially for SMBs. EMA asserts that Numara Track-It! 9 brings value to smaller IT organizations by supporting IT Service Management best practices, including help desk, asset, change, knowledge and desktop management, while still being cost-effective and easy to manage.

“We understand that businesses are at different levels of help desk and service desk maturity and focus on providing SMBs with practical, flexible and affordable help desk software that can scale with their businesses.”

“Numara Software recognizes the ongoing need to provide finely tuned, customizable options for defining and automating processes in small business environments,” said Lisa Erickson-Harris, research director for EMA. “This puts the company in a good position and allows its customers to seek a more accelerated maturity path than those lost to the fads and ‘fast-food’ equivalents of IT management offerings, which are based more on what’s chic than what’s actually needed.”

“As IT continues to increase in complexity, small organizations need low-cost technology solutions that allow them to effectively manage change and address problems and incidents within their environments,” said David Weiss, president and CEO of Numara Software. “We understand that businesses are at different levels of help desk and service desk maturity and focus on providing SMBs with practical, flexible and affordable help desk software that can scale with their businesses.”

To view the complete text of the EMA Brief: Numara Software Releases Numara Track-It! Version 9 impact, please visit: http://www.enterprisemanagement.com/research/asset.php?id=1518.

Numara Track-It! 9 is a proven and comprehensive IT Help Desk and Asset Management solution that offers fast time to value and enables businesses to effectively employ industry best practices. For more information on Numara Track-It! 9, including a complete list of new features, please visit: http://numarasoftware.com/Track-It.asp.

About Numara Software

Serving over 50,000 customer sites worldwide, Numara Software is a global leader in providing practical software solutions for service management to IT professionals. IT organizations of all sizes trust our award-winning solutions, featuring Numara Track-It! and Numara FootPrints, to track requests, automate workflows and support internal and external customers.

Unlike other complex, difficult-to-implement, and costly products, we offer robust, affordable and easy-to-use solutions that can be quickly deployed without disruption to your business. Our flexible solutions can be implemented right out of the box or configured to match your unique IT environment and business processes. They can also be leveraged to support non-IT operations, such as human resources and facilities, allowing you to optimize your investments in licensing, maintenance, training and support.

We’re passionate about helping people successfully manage their IT environments. Find out how we can help you by visiting: www.numarasoftware.com.

About EMA

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise IT professionals and IT vendors at www.enterprisemanagement.com or follow EMA on Twitter (http://twitter.com/ema_research).