Travelers Sends Catastrophe Unit to Wisconsin

HARTFORD, Conn.--(BUSINESS WIRE)--Travelers (NYSE: TRV) has mobilized its Catastrophe Response Team to assist policyholders affected by the severe storms that recently impacted Wisconsin.

Travelers has also dispatched one of its Mobile Claim Headquarters to the Milwaukee area. The Mobile Claim Headquarters are custom-built RVs designed to operate as insurance claim offices and are staffed to provide claim services immediately following a disaster including issuing checks to policyholders on the spot. They assist customers unable to report their claim by telephone or those people needing more immediate, additional claim services. Up-to-date Mobile Claim Headquarters locations can be found at www.travelers.com.

“Our goal is to immediately deploy additional resources to help our customers recover from these storms as quickly as possible,” said Ray Stone, vice president of catastrophe operations for Travelers. “The Catastrophe Team works in tandem with our Milwaukee-area agencies and the local Travelers claim staff to get the claim process started right away.”

Travelers claim professionals are available to receive customer claims 24 hours a day, 7 days a week.

CLAIM REPORTING PHONE NUMBERS

• Home and Auto Claims: 800.CLAIM33 (800.252.4633)
• Business Claims: 800.238.6225

For customers experiencing a loss as a direct result of this storm, Travelers suggests reporting the loss promptly by calling the appropriate number above after ensuring everyone’s safety. Other tips to help customers get through the difficult time of a loss include:

• Protect property from further damage by arranging for reasonable temporary repairs as soon as possible. For example, if windows are broken, have them boarded up to protect the home and property against vandalism or weather damage.
• Keep an accurate record of all temporary repair expenses (e.g., bills and/or material receipts) so it can be added to the amount of your claim. Also, keep an accurate record of any and all expenses incurred to be considered for possible reimbursement. Please do not make any permanent repairs until the insurance adjuster has had a chance to review the damage.
• Determine the damage to personal property (contents). Make a written list of what was damaged. To be as accurate as possible, please include the manufacturer, brand name and the place and date of purchase.
• Work with legitimate contractors to get through the repair process. Make sure to work only with reputable, licensed, insured contractors, and check references before engaging contractors for major projects.

About Travelers

Travelers understands that life and business are inherently dynamic and that the best way to serve agents, brokers and policyholders is to deliver insurance that evolves to stay in-synch with life and business as they change. For more information on being in-synch, visit www.travelers.com.

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurance company selling primarily through independent agents and brokers. The company’s diverse business lines offer its global customers a wide range of insurance coverage in both the personal and commercial settings, including auto, homeowners, construction, small business, oil and gas, ocean marine, surety and management liability, global technology and public sector services. Travelers is a Fortune 100 company, with 2007 revenues of approximately $26 billion. The company has more than 33,000 employees.