CTS’ Instant Issuance Solutions Increase Profitability, Customer Satisfaction for US Financial Institutions

WIXOM, Mich.--(BUSINESS WIRE)--CTS North America, a market leader in branch automation solutions for the financial services industry, announced the availability of its industry-leading instant issuance systems to financial institutions throughout the United States and Canada. These systems provide banks and credit unions the ability to issue credit and debit cards in the branch, on-demand.

“Because of its positive financial impact for financial institutions and the increased level of satisfaction and convenience to customers and members, instant issuance is a service that is seeing rapid adoption in North America.”

Studies show that one third of branch-issued cards are used the same day of issuance. For financial institutions, this translates into increased profitability and reduced service costs and security concerns compared to cards delivered by mail. In addition, instant issuance increases activation rates for banks and credit unions while driving higher customer satisfaction and loyalty.

As a leader in instant issuance technology with thousands of systems deployed globally, CTS’ family of devices includes three different models developed specifically for in-branch issuance:

CPS120 – a base unit with a single card hopper, capable of issuing flat or embossed cards, full magnetic stripe and EMV encoding (contact or contactless), and tipping, indenting and foil overlays.
CPS1800 – includes all of the above features, plus an eight-carousel hopper for dispensing multiple card styles, with the option to include a dye sublimation printer.
CPS2000 – includes all of the CPS120 base features plus a state-of-the-art retransfer printer that prints durable, high-resolution flat or embossed cards from blank stock.

“Credit and debit cards are the way we pay for things today—nothing is more central to the consumer’s financial life,” said Glen Fossella, COO of CTS North America. “Because of its positive financial impact for financial institutions and the increased level of satisfaction and convenience to customers and members, instant issuance is a service that is seeing rapid adoption in North America.”

About CTS North America

CTS North America is a market leader in providing branch automation technology to the financial services industry. Its parent company, CTS Electronics, is a global provider of automated systems for payments, document processing, cash recycling and deposits. CTS has more than one million peripherals installed across five continents, including more than 500,000 document readers and check scanners worldwide. Additional information is available online at www.ctsna.com.